Responsible Gaming at fb99 — Staying in Control
At fb99, we believe that gambling should always be an enjoyable, controlled form of entertainment — never a source of financial stress or personal hardship. Our responsible gaming programme is built specifically for Bangladesh players, giving you practical tools, honest information, and direct access to support whenever you need it. Your well-being matters more to us than your deposits.
Six Core Responsible Gaming Commitments
These are the pillars of the fb99 responsible gaming programme. Each one is an active, operational commitment — not just a policy statement.
Strict 21+ Age Policy
fb99 enforces an absolute minimum age of 21 years for all players. Every new account is subject to mandatory age verification before activation. Any account found to belong to a person under 21 will be immediately and permanently closed, with all funds handled in accordance with our Terms and Conditions.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your fb99 account settings. Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory 7-day cooling-off period — protecting you from impulsive decisions in the heat of the moment.
Session Time Limits
Losing track of time is one of the most common signs of problematic gambling. fb99 lets you set session duration limits so that the platform automatically notifies you — or logs you out entirely — once your chosen play period has elapsed, helping you stay aware of how long you have been active.
Cooling-Off Periods
Need a short break without fully closing your account? A cooling-off period lets you suspend your fb99 account for a defined duration — 24 hours, 7 days, 30 days, or a custom period. During the cooling-off window, you cannot log in, deposit, or place any bets, giving you the breathing room to reassess your habits.
Self-Exclusion Programme
If you feel that gambling is significantly impacting your life, fb99's self-exclusion tool allows you to close access to your account for a minimum of 6 months, or permanently. Once self-exclusion is activated, fb99 will also suppress all marketing communications to you for the duration of the exclusion period.
24/7 English Support
Our dedicated English-language support team is available around the clock, every day of the year, to assist Bangladesh players with responsible gaming queries, account restrictions, and welfare concerns. You can reach us at any time via the contact details on this page — we will always respond with care and without judgment.
Mandatory 21+ Age Verification
fb99 applies one of the strictest age requirements in the online gaming industry, setting the minimum age at 21 years — higher than the legal adulthood threshold in most jurisdictions. This decision reflects our genuine commitment to protecting young people in Bangladesh from the potential harms of online gambling.
Age verification is not a one-time formality at registration. fb99 reserves the right to request additional identity documentation at any point during the account lifecycle — including before processing withdrawals — to confirm that every active player meets the 21+ requirement. Accounts that cannot be verified will be suspended until satisfactory documentation is provided.
Minimum Age to Play at fb99
All players must be at least 21 years of age to register, deposit, place bets, or withdraw funds from the fb99 platform. This rule applies to all Bangladesh players without exception. Age verification checks are conducted at registration and may be repeated at any stage of the account lifecycle. There are no exemptions.
NID / Passport Check
Valid National Identity Card or passport required for all KYC verifications.
Withdrawal Gate
Age and identity must be fully verified before any withdrawal is approved.
Tools That Put You in Control
Every fb99 player has access to a suite of responsible gaming tools from within their account. These tools are free, immediate, and confidential — designed to help you maintain a healthy relationship with gambling on your own terms.
Deposit Limit Controls
A deposit limit caps the maximum amount of money you can add to your fb99 account within a set time period. Limits can be set at three levels — daily, weekly, and monthly — and you may hold all three simultaneously for layered protection.
- 1Log in to your fb99 account and navigate to Responsible Gaming settings.
- 2Select "Deposit Limits" and choose your preferred time period.
- 3Enter your chosen limit amount in BDT (Bangladeshi Taka).
- 4Confirm — the limit takes effect immediately and cannot be increased for 7 days.
Session Time Reminders
Session time limits trigger an alert — or an automatic logout — after you have been playing for your chosen duration. This is one of the simplest but most effective tools for maintaining awareness of how long you spend on the platform each day.
- 1Go to Responsible Gaming settings in your account dashboard.
- 2Select "Session Limits" and choose your preferred session length.
- 3Choose whether to receive a reminder notification or to be logged out automatically.
- 4Save your preference — it applies from your very next login session.
Cooling-Off / Time-Out
A cooling-off period gives you a short-term break from the fb99 platform without permanently closing your account. It is ideal if you notice your gambling habits changing and want to step back and reflect without a long-term commitment to self-exclusion.
- 1Navigate to Responsible Gaming in your account settings.
- 2Select "Take a Break" and choose your cooling-off period: 24 hours, 7 days, or 30 days.
- 3Confirm your choice — your account is immediately suspended for the chosen period.
- 4During the cooling-off window, you cannot log in, deposit, or place bets under any circumstances.
Self-Exclusion
Self-exclusion is the most comprehensive protective tool available at fb99. It is intended for players who believe their gambling has become, or is at serious risk of becoming, harmful. Once activated, all access to your account is blocked and all marketing is stopped for the minimum exclusion period of six months.
- 1Contact fb99 support directly at [email protected] with the subject line "Self-Exclusion Request".
- 2Specify your desired exclusion period: 6 months, 1 year, 5 years, or permanent.
- 3Our team will process your request and confirm account closure within 24 hours.
- 4During exclusion, fb99 will not send you any promotional or marketing communications.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious at first. Recognising the early warning signs is the most important step towards getting the support you need. Review the indicators below honestly — if several of them apply to you, please reach out for help.
Chasing Losses
Continuing to bet after a losing session in an attempt to win back what you have lost — especially with larger stakes than originally planned.
Betting Beyond Your Budget
Regularly wagering money that is intended for essential household expenses such as rent, food, utility bills, or family obligations in Bangladesh.
Hiding Gambling Activity
Feeling the need to conceal gambling activity from family members, friends, or colleagues — or actively lying about the amount of time or money spent on gambling.
Difficulty Stopping
Finding it genuinely difficult to stop gambling once you have started, or feeling restless, irritable, or anxious when attempting to cut down or stop altogether.
Neglecting Responsibilities
Allowing gambling to interfere with professional duties, academic commitments, or important personal and family responsibilities in your daily life.
Borrowing to Gamble
Taking loans, borrowing money from family or friends, or using credit facilities specifically to fund gambling activity rather than for planned personal expenses.
Gambling Self-Assessment Questionnaire
Answer the following questions honestly. This is not a diagnostic tool, but reflecting on these questions can help you recognise whether your gambling habits may be moving in a direction that requires attention.
Have you ever spent more money gambling than you originally intended to? Most recreational gamblers occasionally exceed their plan by a small margin. If this is happening regularly or with large amounts, it may indicate a developing pattern worth addressing.
Do you gamble to escape stress, boredom, loneliness, or difficult emotions? Using gambling as a coping mechanism for emotional distress is a recognised risk factor for problem gambling and can escalate quickly when life pressures increase.
Have you ever returned to gambling the day after a loss in order to try to win the money back? This behaviour — commonly known as "chasing losses" — is one of the clearest early indicators of problematic gambling and should be taken seriously.
Has gambling ever caused disagreements with your family or caused you to neglect important responsibilities at work, school, or home? When gambling begins to affect relationships and core responsibilities, the impact has moved beyond entertainment into harmful territory.
Do you feel the need to bet larger and larger amounts to get the same level of excitement from gambling? Escalating stake sizes to maintain the same emotional intensity is a sign of tolerance — similar to patterns seen in other forms of compulsive behaviour.
Have you ever considered or taken out a loan, sold personal belongings, or borrowed money specifically to fund gambling? Financing gambling through debt is a serious warning sign that the activity has moved well beyond healthy entertainment and immediate professional support should be considered.
Principles of Safe and Enjoyable Gambling
Gambling at fb99 should be a source of entertainment — exciting, engaging, and within your personal boundaries. These principles help you keep it that way.
Only Gamble With Money You Can Afford to Lose
Before you deposit, decide in advance what amount you are comfortable losing entirely — because losses are always a possibility. Never gamble with money allocated for rent, food, bills, family needs, or savings. Treat your gambling budget as a pure entertainment expense, like a cinema ticket or a meal out.
Set Time and Spend Limits Before Every Session
Decide both how long you will play and how much you will spend before you log in — not during the session when emotions and adrenaline can cloud your judgment. Use fb99's built-in session and deposit limit tools to enforce these decisions automatically so they are not subject to in-the-moment impulses.
Keep Gambling in Perspective
Gambling is one leisure activity among many. It should not be your primary source of entertainment, your main social outlet, or your way of coping with life's difficulties. Maintain a healthy balance by ensuring that other activities — sport, socialising, family time, hobbies — remain a central part of your daily life in Bangladesh.
Never Chase Your Losses
Losing sessions are a normal and expected part of gambling. The most dangerous thing you can do is continue betting — often with increasing stakes — in a bid to recover what you have already lost. Accept losses as the cost of entertainment and stop your session when your pre-set budget is exhausted, regardless of the score.
Never Gamble Under the Influence
Gambling while tired, emotionally distressed, intoxicated, or under the influence of any substance significantly impairs your judgment and your ability to stick to your own limits. If you are not in a clear, calm, and rational state of mind, it is the right time to close the app and return another day.
Talk to Someone You Trust
If you are concerned about your gambling habits — even just a little — talking to a trusted friend, family member, or professional counsellor can provide a valuable outside perspective. You do not need to be in crisis to benefit from an honest conversation. The fb99 support team is also here to help at any time — in English, confidentially, and without judgment.
Reaching the fb99 Support Team
If gambling is causing you stress, financial difficulty, or personal problems, the most important step is to reach out — and fb99's dedicated support team is always ready to help Bangladesh players, in English, at no cost.
You do not need to be in a crisis situation to contact us. If you simply want to activate a deposit limit, set up a cooling-off period, or find out more about the self-exclusion programme, our team will guide you through the process quickly and without judgment.
All responsible gaming enquiries are treated with the strictest confidentiality. Information you share with the fb99 support team in the context of a responsible gaming request will never be used for marketing, shared with third parties, or used against you in any way.
Responsible Gaming Policy Highlights
Beyond the individual tools and the support team, the following policies underpin every aspect of how fb99 operates with respect to player welfare and responsible gaming in Bangladesh.
No Marketing During Exclusion
Players who have activated a cooling-off period or self-exclusion will be immediately removed from all fb99 marketing lists. No promotional emails, SMS, or push notifications will be sent during the restriction period.
Transparent Game Statistics
fb99 displays clear return-to-player (RTP) information for all slot games and relevant odds information for sports betting markets. We believe informed players make better decisions, and transparency is a core part of our responsible gaming ethos.
Secure Account Protection
All fb99 accounts are protected with SSL encryption and optional two-factor authentication. Keeping your account credentials private prevents unauthorised access — especially important in shared device environments common in Dhaka, Chittagong, and other urban centres across Bangladesh.
Activity History and Statements
Every fb99 player has access to a full history of their betting activity, deposit and withdrawal records, and session logs from within their account. Reviewing your activity history regularly is a simple but powerful way to maintain awareness of your gambling patterns over time.
Wellbeing-First Customer Service
Every member of the fb99 customer support team receives training on responsible gaming indicators. If our team identifies patterns of concern in a player's account activity, they are empowered to proactively reach out and offer support — including account restrictions — as a welfare measure.
Ready to Play Within Your Limits?
fb99 is here to provide a safe, enjoyable, and controlled gaming experience for adult players across Bangladesh. Log in to access your responsible gaming tools, explore our games, or visit our FAQ for more information.